Branson wrote on 01-12-2013

Thank you

I have used Taxis for many years; mainly through business but thought to share my recent experience. I recently had occasion to use ABC Countdown in Wolverhampton as I was staying at the Mount Hotel. Upon arrival (which was prompt) I as greeted by the driver Richard (37) who was very polite, smartly dressed and spoke with such a warm and polite accent. The vehicle was surprisingly, clean, in good order and smelt very nice What struck me, which I have never experienced before, was that he greeted me by name and proceeded to explain the fare structure i.e. stops and waiting time and (this struck me as a visitor to the City) exactly how long it would take us to reach my destination! Never in all my travels ( and I travel around the world in business) have I ever had that level of service as most drivers assume passengers know where they’re going. He delivered his service, both in his driving skills and verbal presentation, in a manner not to similar to a military precision or, as I later thought, like ‘Johnny Cabs’ in Total recall! He was simply excellent; I have to admit and with all due respect to Taxi Drivers, why on earth was he driving a taxi? Apparently, he recently lost his business thus decided to drive a Taxi rather than claim benefits which I thought was commendable. Very rare that you meet anyone with a ‘moral compass’ let alone a taxi driver! He is simply a lost gem and such a waste but what an asset to the Company he worked for! He should be doing something like either voice overs, marketing presentation or even on an Aeroplane as an Airline Steward! Quite simply, you need to experience Richard to understand what I am referring too. If you ever need a Taxi, I strongly recommend ABC Countdown of Wolverhampton and in particular, Richard.